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The Hong Kong Jockey Club Deploys Micromuse's Netcool Suite - Renowned Gaming Organisation Wins with Netcool Solutions for the Enterprise Infrastructure

  • 18 February, 2004 11:30

<p>SYDNEY, Australia, 18 February, 2004 – Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, announced that The Hong Kong Jockey Club has implemented the Netcool suite as a Manager of Managers (MoM) to provide its operations teams with end-to-end visibility of its network infrastructure. As a leading provider of world class gaming entertainment, The Hong Kong Jockey Club has an enormous network infrastructure that allows customers the flexibility and convenience to place bets on horse racing, football games or the lottery game through a personal digital assistant, by telephone, short message service, over the Internet, by two way messenger, or at off-course betting centres.</p>
<p>“Ensuring the best possible customer experience and uptime of our service infrastructure is critical to our business,” said Steve Beason, Executive Director, IT, The Hong Kong Jockey Club. “Netcool solutions helped us quickly integrate numerous systems and applications, while consolidating critical service impacting data into a single management view, helping us reduce operational expenditure and avoid downtime.”</p>
<p>Micromuse’s Netcool solutions provide The Hong Kong Jockey Club with the end-to-end visibility across its applications and network devices to efficiently and effectively monitor the entire service delivery infrastructure. The Hong Kong Jockey Club is using Netcool solutions to collect and consolidate event data from various element management and silo-based information systems to produce a centralised, realtime, web-enabled customer focused view.</p>
<p>“We are very pleased to be working with a leading organisation such as The Hong Kong Jockey Club,” said Ammar Hindi, Vice President for the Asia Pacific region at Micromuse. “Large enterprises like The Hong Kong Jockey Club understand that the infrastructure is critical to supporting the business, but managing such an enormous operation can be costly. Netcool solutions centralise management of the enterprise infrastructure by integrating existing management tools to help reduce operational expenses and allow the organisation to add new services and systems as demand requires.”</p>
The Hong Kong Jockey Club was founded in 1884 and operates horse racing and betting services in Hong Kong. The Club is one of the largest racing organisations in the world and the third richest in terms of betting turnover after the United States and Japan. For the 2002/03 racing season, annual betting turnover stood at HK$71 billion. A unique feature of the Jockey Club is its not-for-profit business model whereby its surplus goes to charity. The Club ranks alongside the Rockefeller Foundation as one of the biggest charity donors in the world, donating over US$1.4 billion in the past decade to some 180 charities and community projects. The Club is also the single largest tax contributor in Hong Kong, accounting for 11.7% of the total tax revenues collected by the Hong Kong SAR Government.</p>
Micromuse's Netcool software solutions provide businesses with the assurance that their applications and services are up and operating. By allowing our customers to see what's happening throughout the infrastructure in realtime, Netcool applications enable them to respond to problems before revenue-supporting services are affected.</p>
<p>Netcool applications install out-of-the-box, deploy rapidly and scale to the largest environments. Micromuse's flagship, Netcool/OMNIbus application, includes a library of off-the-shelf software modules that allow our customers to collect and consolidate information from more than 1,000 environments spanning applications, systems, voice and IP, cable/broadband, switches and routers, and enterprise management systems.</p>
Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&amp;T, BT, Cable &amp; Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse’s customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to</p>
<p>Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties.</p>
<p>The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company’s ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company’s distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company’s markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company’s Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.</p>
<p>For media information contact Amanda Scott-Kiddie at Kinetics Pty Ltd on +612 9976 6611 or email</p>

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