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Datacom creates new service roles

Datacom creates new service roles

Services provider seeks to increase its Victorian headcount by another 40 per cent

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Services provider, Datacom, has made two staff appointments in Victoria to capitalise on services demand in that state.

Andre Rencontre has been promoted to general manager of technical services, while Warren Spier has taken up the business manager services management role. They will report to Victorian managing director, Peter Wilson.

Rencontre previously held a business management role within the professional services side of Datacom's business. Spier was formerly a service level management leader at CSC. The new roles were created to support Datacom's growing service demands.

"Apart from the datacentre, we've always been a services-led business. This is just allowing the business to continue to scale as we move forward," Rencontre said.

Rencontre will focus on improving Datacom's enterprise tool set and processes. Spier is charged with standardising the company's service management offerings and driving operational improvements.

"Spier is tasked with ensuring client expectations are met and that we hit SLAs," Rencontre said.

The service provider will also increase its headcount in Victoria by another 40 per cent within the next 12 months, he said, based on growing demand for Datacom's services in that state. The company currently employs more than 100 staff in the region.

Rencontre said it was looking to employ more service and technical management staff. Nationally, Datacom has more than 3000 employees.

"Finding technical people that are a good fit and can maintain Datacom's values is our biggest challenge," he said.


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Tags DatacomWarren SpierAndre RencontreServices provider

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