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Why iPhone 2.0 won't yet rule the enterprise roost

Why iPhone 2.0 won't yet rule the enterprise roost

The 13 key omissions Apple must fix before it can really compete with BlackBerry and Treo

3. Primitive calendar support, part 1. I can sync to Exchange's public calendar, or I can sync to my computer's personal calendar (iCal, in my case), but not both. I don't put my personal business on the company's shared calendar, so I need to be able to sync to both. Sure, iCal has my Exchange appointments, but when I'm traveling or commuting and don't have my computer with me, if I sync with iCal (as I do), I can't get any updates from Exchange wirelessly. I can sort of get around that if I get an e-mail invitation from Exchange -- accepting the invitation puts it in my iPod Touch's calendar -- but that's really a workaround.

4. Primitive calendar support, part 2. Like many execs, I have some standing meetings that are every three weeks or the on fifth of the month. But iPhone doesn't support those -- yet Exchange does. Clearly, the iPhone's vaunted Exchange support isn't complete.

5. Primitive calendar support, part 3. As my colleague Tom Yager notes in his iPhone 3G review, you can't send out invitations from a calendar item you create on the iPhone, even though it's exactly the kind of thing a mobile user would expect to be able to do.

6. No ability to synchronize to-do notes or tasks. You can enter to-do items in the iPhone, but you can't sync them to your computer or to Exchange. And your task list from Exchange isn't visible to the iPhone. Again, what about that vaunted Exchange support?

7. Primitive security. It's great that you can now do remote kills of an iPhone, and thank you for supporting Cisco VPNs and Exchange access controls, and I'm perfectly OK that Apple makes you buy a Mac server to run that management software (IT departments could use more Macs in their lives). But the use of a four-digit numeric PIN as the first line of defense is pathetic. And why isn't the on-device data encrypted? This is standard in the competing platforms.

8. No keyboard option. I could never get the feel for the BlackBerry keyboard, but thousands of users love it. Apple (or a third party, but I think this is too key for delegating) should offer a keyboard attachment that offers the BlackBerry-style input for those who want it. Apple sells a Bluetooth charger, after all, so why not this?

8.5 Hey, and add a microphone while you're at it for the iPod Touch. The Touch is the perfect device on which to record notes, do VoIP in Wi-Fi range, or just "tape" podcasts. Griffin's iTalk device would do the trick, except it mysteriously does not work on the iPhone or iPod Touch, just the older iPods that can't connect wirelessly. (Hmmm!)

9. No ability to add comments. I love being able to see rich attachments in a meeting or follow along a budget conversation with the Excel spreadsheet in front of me. But imagine how much better that would be if I could add sticky notes to those files so when I get back to my office I have more context on what we discussed. (Switching to the Notes app is a poor substitute.)

10. No cut and paste. An iPhone is not quite a computer, but it's darn close. So why can't I cut and paste text among apps? A common issue is getting a malformed Web address in an e-mail, so you can't click it. If I could copy and paste it into Safari, I could then correct it and get to the desired page. I'd also like to cut and paste between e-mails and notes, or between e-mails and my contacts list. And hey, my decade-old, screen-scratched Handspring Visor can copy and paste.


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