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Booming IT Service Management Market Puts FrontRange Solutions™ On Winning Streak

  • 16 July, 2008 12:49

<p>~ FrontRange signs Getronics Australia ~</p>
<p>FrontRange continues to surpass competition in Australia and New Zealand with unrelenting success in ITSM</p>
<p>SYDNEY – July 16, 2008 - FrontRange Solutions, an established global leader in enterprise software today announced that Getronics Australia, a workspace ICT Management Services Company has selected its IT Service Management (ITSM) solution to drive exceptional service for its clients.</p>
<p>Getronics Australia designs, integrates and manages ICT infrastructures and business solutions for many of Australia's leading companies and organisations. The company has operated in Australia for over 30 years and has over 80 service locations around the country. The company will use the solution primarily to provide an improved level of service and functionality to all of its managed services clients.</p>
<p>Commenting on the new deal, Basil Reilly, Director, Workspace Management, Getronics Australia said, “Getronics Australia has developed a reputation for world-class service delivery. As part of the recent acquisition by UXC we had a requirement to transfer our service management systems from the global operation to a local system. We selected FrontRange ITSM as a platform that will help Getronics to continue to provide excellent service. This platform will help us to maintain mutually beneficial, long-term relationships with our customers in line with our strategy of customer intimacy.”</p>
<p>“Getronics Australia’s service management strategy is heavily aligned with ITIL V3. ITIL-aligned processes are core to our Workspace Management business and FrontRange ITSM was the best product for our needs.”</p>
<p>The Getronics Australia deal is indicative of the growth and record results FrontRange has enjoyed in Australia and New Zealand so far this year. The company generated a 30% increase in license revenue for its IT Service Management business division in the 07-08 financial year.</p>
<p>The success enjoyed by FrontRange locally has emulated the company’s overall worldwide performance. FrontRange generated overall revenues of $135 million and made a profit of $25 million for 2007; six times that of any competitor in the ITSM space globally.</p>
<p>Other new customers signed over recent months by FrontRange in Australia include the NSC Group, a leading integrator of converged communications technology and Bilfinger Berger Services (BBS), a specialist contractor with expertise in asset management, process technologies, and operations and maintenance services.</p>
<p>Commenting on the exceptional success the company has enjoyed recently, Steve Pope, newly appointed IT Service Management Sales Director for APAC said, “We are overwhelmed with the recent growth we have experienced in A/NZ, particularly with outstanding results being enjoyed in the ITSM space. Having recently created a new sales team in Sydney, which has undoubtedly contributed to our success, we have consolidated a strong customer base both in Australia and New Zealand.”</p>
<p>He continued, “We are excited about the prospect of continuing to grow and build on our leading position in the service-desk market in Australia and New Zealand. It is my goal to expand our presence throughout A/NZ and more broadly throughout Asia Pacific through increased sales channel penetration this year.”</p>
<p>Built specifically for the mid-market and distributed enterprise, FrontRange ITSM is based on a modular platform making it flexible and scalable, with low total cost of ownership. FrontRange ITSM also incorporates ITIL® best practices, bringing together the best in management practices with the best in technology.</p>
<p>Earlier this year, FrontRange, also announced the acquisition of Centennial Software, a leading developer of software asset management (SAM) and network audit solutions. The acquisition will strengthen the inventory and software usage side of FrontRange's ITSM and PC life cycle management offering aimed at the midmarket.</p>
<p>Note to Editors</p>
<p>FrontRange recently appointed Steve Pope as the company’s new ITSM Sales Director for APAC. Pope replaces John Gilleran who has taken up a new position for FrontRange in Europe.</p>
<p>Pope has over 30 years experience in the IT industry throughout the Asia Pacific marketplace. In his new role, Pope will be responsible for continuing to expand the company’s market-leading footprint throughout Asia-Pacific, while also developing greater sales channel penetration across the region.</p>
<p>About FrontRange Solutions</p>
<p>FrontRange Solutions develops software and services that growing mid-size firms and distributed enterprises rely on every day to build great customer relationships and deliver high-quality customer service. The company applies a unique combination of innovation and automation with a standards-based approach to simplify core business processes, including: IT service management; customer relationship and sales force management; and PC lifecycle management. More than 150,000 of the world’s best-known brands use FrontRange offerings to quickly improve their interactions with external and internal clients and achieve better business results. For more information, call 61 2 8080 3300 or visit us at <http:></http:></p>
<p>Customers include Clayton Utz, Ridley Corporation Limited, State Super, Sony, Australian Menopause Centre, University of Sydney, 1800OnHold, The Warehouse, Colonial, Collection House, Qld Dept of Housing and Logan City Council. For more information, visit</p>
<p>GoldMine, HEAT and other FrontRange Solutions products, brands and trademarks are property of FrontRange Solutions USA Inc. and/or its affiliates in the United States and/or other countries. Other products, brands and trademarks are property of their respective owners/companies.</p>

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