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Nortel Combines Old With New Telephony for Perth’s Hollywood Hospital

  • 03 July, 2008 09:58

<p>Hollywood Private Hospital, part of the Ramsay Health Care group, is deploying a new healthcare voice communications solution from Nortel* [NYSE/TSX: NT] that allows it to retain existing phones while adding modern call functionality and providing an easy upgrade to unified communications.</p>
<p>The hospital wanted to enhance the long-term reliability of its voice system without sacrificing current investments in handsets and cabling with a solution that would support future technology without requiring additional equipment. Nortel’s solution provided the doctors and patients with call functionality and added capabilities they didn't have before – like voice mail and unified messaging for remote retrieval of important messages to enable more rapid response.</p>
<p>Located in the Perth suburb of Nedlands in Western Australia, Hollywood Private Hospital is a private teaching hospital recognised as a centre for excellence in surgery, medicine, psychiatric care, rehabilitation and palliative care. It is currently undergoing a $128.5 million dollar redevelopment of its facilities and services to ensure they remain one of the largest and most modern private hospitals in Australia.</p>
<p>“As a teaching hospital we rely on our communications infrastructure to properly support and assist our interns while providing quality healthcare for our patients,” says Richard Jackson, IT service manager, Western Australia, Ramsay Health Care. “At the same time we’re working in a competitive, budget-conscious industry, so we’re careful about investing in technology that gives us the features we need at the right price.”</p>
<p>“We were very clear on what we required from a new voice system, and our long-term supplier PABX Service Group Western Meridian worked together with Nortel to deliver a solution on spec,” Jackson said. “We’re also in the process of building a new extension to the hospital and we didn’t want the expense of refitting our existing facilities with IP phones. The Nortel solution gave us the option to extend our current network investments while providing a foundation for easily expanding our services with new technology further down the line.”</p>
<p>“Many organisations are daunted by the prospect of replacing their existing communications systems with new technology even though they can appreciate the benefits that IP telephony and unified communications will bring to their business,” says Mark Fioretto, general manager, Enterprise Solutions, Australia and New Zealand, Nortel.</p>
<p>“Nortel supports integrating legacy and new technology on the same platform as an approach that makes business sense to most Australian organisations, especially in healthcare where equipment investments run into millions of dollars,” Fioretto said. “Giving customers like Hollywood Hospital the choice of using their existing phones while building a platform that supports gradual migration to new technology also means they can fit the technology to their business growth rather than investing in technology they might never use.”</p>
<p>Nortel and PSG’s solution for Hollywood Hospital is based on Nortel’s flagship Communication Server (CS) 1000 platform, a full-featured IP PBX that supports legacy equipment including analogue and digital handsets, while offering native integration with next-generation unified communications solutions from industry leaders like Microsoft. The CS 1000 will run 1,100 extensions at the hospital, including 270 additional digital handsets, and be capable of supporting a full suite of mobile solutions for greater employee productivity and patient responsiveness. In 2009 the hospital will open new patient wards fitted with a high-speed data network, with the option to run voice services, including unified communications applications, over the network.</p>
<p>Nortel has recently made inroads in the Australian healthcare industry, with its CS 1000 platform helping Acsess Health, one of the country’s leading aged care service providers, introduce new unified communications applications like video conferencing alongside existing telephony and emergency services.</p>
<p>In a recent report on healthcare in Australia, IDC's** research shows that key investment areas for the healthcare sector would be focused around updating infrastructure. According to IDC, the current infrastructure is old and needs updating as it's at a point that many institutions need to upgrade their infrastructure in order to operate more efficiently and reduce operating costs.</p>
<p>About Nortel</p>
<p>Nortel is a recognized leader in delivering communications capabilities that make the promise of Business Made Simple a reality for our customers. Our next-generation technologies, for both service provider and enterprise networks, support multimedia and business-critical applications. Nortel’s technologies are designed to help eliminate today's barriers to efficiency, speed and performance by simplifying networks and connecting people to the information they need, when they need it. Nortel does business in more than 150 countries around the world. For more information, visit Nortel on the Web at For the latest Nortel news, visit</p>
<p>Certain statements in this press release may contain words such as “could”, “expects”, “may”, “anticipates”, “believes”, “intends”, “estimates”, ”targets”, “envisions”, “seeks” and other similar language and are considered forward-looking statements or information under applicable securities legislation. These statements are based on Nortel’s current expectations, estimates, forecasts and projections about the operating environment, economies and markets in which Nortel operates. These statements are subject to important assumptions, risks and uncertainties, which are difficult to predict and the actual outcome may be materially different from those contemplated in forward-looking statements. For additional information with respect to certain of these and other factors, see Nortel’s Annual Report on Form10-K, Quarterly Reports on Form 10-Q and other securities filings with the SEC. Unless otherwise required by applicable securities laws, Nortel disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.</p>
<p>*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.</p>
<p>**This is a 3rd party link as described in our Web linking practices.</p>

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