Menu Briefs: Pastel, SAP, IDC Briefs: Pastel, SAP, IDC


Pastel Accounting changes channel chief

Pastel Accounting announced the appointment of Adam Yan as channel business development manager last week, flying in the face of rumours that the software developer is struggling.

Yan was promoted from within Pastel's ranks after former channel champion Les Kentera was made redundant in June. Yan will manage the roll out of Pastel's new dealer accreditation process throughout its 450-strong channel. He will also be scouring the market for third-party products to provide added value to Pastel's product range.

Saved by SAP

SAP is boosting its stake in Commerce One, pledging to inject up to $US225 million in new investment capital. The deal will increase SAP's holding to about 20 per cent of the software vendor's outstanding common stock.

A tighter alliance with Commerce One will help SAP broaden the reach of its back-office enterprise systems, enabling customers to connect their systems with customers, service providers and trading partners, SAP said in a statement.

Under the terms of the new deal, SAP will gain the right to name one member of Commerce One's board of directors, but will agree to limitations on its right to acquire more than 23 per cent of the company or any attempts at an unapproved takeover.

Careful analysis

Analyst IDC has found itself another niche to undertake research on. This time it is ‘eCustomer Care', a blanket term for services such as outsourced call centre bureaus, and Internet-enabled Customer Relationship Management (CRM) software which falls under the gaze of IDC.

According to IDC, the amount companies spend on such services will surge at a compound annual growth rate (CAGR) of 20 per cent, from $US30 billion in 2000 to more than $76 billion in 2005.

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