Telcos under microscope
The Australian Communications Authority (ACA) has been commissioned by the government to find answers from within the industry on how to best implement three Telecommunications Service Inquiry recommendations.
The ACA will consult with stakeholders and report on issues such as a quality-of-service reporting framework to further promote consumer choice; appropriate reliability standards for services supplied under the Universal Service Obligation (USO); a quality-of-service monitoring and reporting framework to promote reliability of USO services and an appropriate channel of recourse when these are not met; appropriate procedures for identifying and responding to extreme cases of failure to meet Customer Service Guarantee (CSG) standards.
Uecomm appoints COO
Uecomm has installed former AAPT boss Peter McGrath as chief operating officer to drive sales, service, network planning and operational areas. The telco hopes to glean McGrath's past experience at Telstra, AAPT and ANZ Bank as it seeks to strengthen market share through its fibre-optic infrastructure, strategic relationships and opportunities resulting from industry rationalisation. Uecomm has increased client connections by 62 per cent since December, from 217 to 350. With the majority of its core network due for completion in the third quarter of this year, it plans to up this figure substantially. McGrath will assume his new role at the end of July.
Telstra launches Bizlink
Telstra launched its fastest digital subscriber line offering to date last week, sporting increased bandwidth and seamless migration for compatible permitted attachment private line (PAPL) or high density subscriber line (HDSL) services. With a voice and data delivery rate of 2.3Mbps, Bizlink's symmetrical high speed digital subscriber line (SHDSL) operates at a higher bandwidth than the dual-pair HDSL Link product, Telstra claims. This will give wholesale customers greater support for high bandwidth apps at a more affordable price, according to the company.