Media releases are provided as is by companies and have not been edited or checked for accuracy. Any queries should be directed to the company itself.

Alphawest and Deacons Working Together to Improve Relationship Intelligence

  • 14 February, 2005 12:10

<p>SYDNEY, Australia, 14 February 2005 – Alphawest Services Pty Ltd, an Australian IT Services business, has announced that a leading Australian law firm, Deacons, has selected it to provide consulting services and implementation of InterAction® software to support the firm's relationship intelligence strategy. InterAction® is a product of Interface Software, which is a Lexis Nexis company.</p>
<p>Deacons engaged Alphawest because of its expertise and experience with client relationship management (CRM) solutions and other applications in the legal market.</p>
<p>The decision to implement InterAction® was due to the product’s proven capability as a leading CRM solution for professional services and relationship-based organisations. InterAction® will be rolled out to Deacons’ over 1000 employees including lawyers, support staff and marketing personnel, serving as the firm's central repository of client and contact information.</p>
<p>Ken Payne, Chief Information Officer, Deacons, said, “In the past, Deacons has maintained relationship information in custom applications, multiple databases, spreadsheets and contact management systems, which has become inadequate as the firm has continued to expand. With offices in five states across Australia, Alphawest offered a way to better share relationship intelligence and manage critical business information."</p>
<p>“By working with Alphawest we have realised the additional benefits of implementing an enterprise-wide CRM system, and in talking about future integration opportunities, we can leverage Alphawest’s experience in the delivery of value-adding information management solutions,” Mr Payne added.</p>
<p>Alphawest will also support Deacons as it integrates InterAction with the firm’s existing CMSOpen® time and billing system, to provide Partners with instant visibility into revenues and other financial data. The InterAction® Matters™ module from the InterAction suite also has the benefit of linking specific project matter to associated contacts, company and relationship information.</p>
<p>"Deacons understands that CRM success requires alignment of technology with a business’s unique strategic objectives, processes and culture," said Stephen Wood, General Manager NSW, Alphawest.</p>
<p>"Through the firm’s strong vision and Alphawest’s thorough implementation strategy, Deacons is well positioned to potentially garner significant value and ROI."</p>
<p>Alphawest has a long standing history of successes in the legal sector which is reinforced by this relationship with Deacons and the acquisition of Inform Systems Australia in August 2004.</p>
<p>About Alphawest</p>
<p>Alphawest Services Pty Ltd is an IT Services business operating across the Australasian region, focusing on three key sectors of the IT Services market: Information Management, Infrastructure Solutions and Business Continuity.</p>
<p>Alphawest excels in aligning IT systems with a company's business goals for the creation of genuine business value and enjoys strong partnerships with leading organisations throughout Australasia.</p>
<p>Alphawest employs over 400 staff in offices located in Albany, Brisbane, Sydney, Canberra, Melbourne, Hobart, Adelaide, Perth, Bunbury and Singapore.</p>
<p>Member of the Alphawest Ltd Group, an Australian publicly listed company.</p>
<p>About Lexis Nexis &amp; Interface Software</p>
<p>LexisNexis® ( is a leader in comprehensive and authoritative legal, news and business information and tailored applications. A member of Reed Elsevier Group plc [NYSE: ENL; NYSE: RUK] (, the company does business in 100 countries with 13,000 employees worldwide.</p>
<p>Interface Software, recently acquired by LexisNexis, is the leading provider of CRM solutions enabling professional services firms and similar relationship-based organisations to create the Relationship Intelligence they need to generate new business and enhance client service. Its flagship product, LexisNexis InterAction, is a flexible and uniquely designed platform that delivers this Relationship Intelligence throughout the organisation, quickly, efficiently and cost-effectively. Relationship Intelligence is a firm-wide asset that reveals the unique and complex connections between people, companies, relationships, experience and expertise, empowering professionals to leverage who and what they know to uncover new revenue opportunities, differentiate themselves from the competition and enhance client service. InterAction is internet-enabled, allowing professionals to view information however they choose—through knowledge management platforms, corporate portals, intranets, extranets and wireless devices. Interface Software has received numerous accolades, including the Inc 500, the Deloitte &amp; Touche Technology Fast 50 for Greater Chicagoland, the Deloitte &amp; Touche Technology Fast 500 and the Upside Hot 100. For more information please visit Interface Software's website at</p>
<p>Media Contact Details:</p>
<p>Suzanne Maybury</p>
<p>Marketing Consultant</p>
<p>T: 02 9263 5851</p>
<p>F: 02 9263 5889</p>
<p>M: 0411 806 586</p>
<p>Amanda Scott-Kiddie</p>
<p>T: 02 9976 6611</p>

Most Popular