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Westbourne wins workflow tender

Westbourne wins workflow tender

Pitching against the likes of Fujitsu, Aspect and Praxa, Canberra-based software developer the Westbourne Group has won a tender to build a new ministerial management system for the department of Industry, Tourism and Resources (ITR).

The restricted tender was offered to service providers and software developers with expertise in enterprise-level workflow systems, with an initial value of around $1 million.

The department's existing workflow system was paper-based and out of date, said Rohan Firminger, business development manager for the Westbourne Group. "The influx of correspondence to ministers went through the ceiling with the spread of e-mail," he said.

Firminger said a more comprehensive solution was needed, as ministers are bound by stringent standards on returning messages within a short timeframe.

The system the group will custom build for ITR will need to manage the processing of more than 15,000 ministerial correspondence and briefing items in any given year. It will also require the functionality to scan hard-copy documents, sophisticated reporting capabilities and extensive searching facilities.

The ITR contract is one of many government deals Westbourne has been involved in over the last couple of years. The directors of the Group established the company to develop one particular system for the Australian Department of Defence - a human resources document management system. Since then the group has also been sub-contracted to major deals such as one struck with CVSI (now Solution 6) to develop a scanning and workflow system for Passports Australia.


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