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Salesforce.com and WebEx team to offer a complete sales automation and communication service

  • 09 March, 2004 10:58

<p>On demand leaders join forces to improve sales productivity for combined customer base</p>
<p>Melbourne – 9 March 2004 — Salesforce.com, the customer relationship management (CRM) services provider, and WebEx Communications Inc., the web communications services provider, have agreed to integrate salesforce.com with the WebEx MediaTone Network to create a comprehensive sales automation and communication service delivered on demand - without software. These services will be integrated through sforce, the on demand platform that powers salesforce.com. As part of the alliance, the companies will also promote the joint offering to their combined customer base of more than 15,000 companies worldwide.</p>
<p>"Companies of all sizes realise the on demand model is the only option for CRM success," said Marc Benioff, chairman and CEO, salesforce.com. "Now the pioneers and champions of the model are coming together to help sales forces more effectively manage relationships and communications with their customers, partners and colleagues - all without software."</p>
<p>"This agreement reaffirms our commitment to integrate our MediaTone web communications capabilities into the applications and services business people use everyday," said Subrah Iyar, chairman and CEO, WebEx. "The combination of our leading web communications capabilities with salesforce.com's proven CRM service will support all stages of the sales cycle."</p>
<p>Salesforce.com delivers state-of-the-art on demand CRM for the scalable, secure management of sales force automation, customer service and support, marketing automation, document management, contract management, and analytics. WebEx operates a secure global network on which it provides web communications services for meetings, conferencing, events, training and support. The integration between the two services will allow customers to quickly launch a WebEx meeting from salesforce.com, and capture all relevant information from the meeting in the salesforce.com CRM service. The two companies will work closely to promote integrated and complimentary products to their combined customer base, as well as streamline the trial and purchase of each other's services.</p>
<p>The integrated service is planned for release in mid-2004.</p>
<p>About salesforce.com<br/>
Salesforce.com is the global leader in on demand customer relationship management (CRM) services. It offers the award-winning salesforce.com family of on demand solutions for integrated sales force automation, customer service and support, marketing automation, document management, contract management, and analytics to help companies meet the complex challenges of global customer communication. It has also introduced sforce 2.0, the salesforce.com on demand application server that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce 2.0 allows developers to rapidly create, build and deploy new on demand applications that are hosted by salesforce.com. The company has more than 9,000 customers and 130,000 subscribers running its services in 11 languages. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia.</p>
<p>About WebEx Communications, Inc.<br/>
WebEx Communications, Inc. is the world's leading provider of web communications services. WebEx services are used across the enterprise in sales, support, training, marketing, engineering and product design. WebEx provides carrier-class services using its MediaTone communications platform deployed over the WebEx MediaTone Network, a high-speed global network for real-time web communications. With its unique information-switching technology, multimedia capabilities and standards-based APIs, MediaTone is the "dial tone" for web communications. WebEx Communications is based in San Jose, California and has regional headquarters in Europe and Asia.</p>
<p>For media information contact: <br/>
Samantha Lenton <br/>
Recognition PR <br/>
+61 3 9600 4666 <br/>
sam_lenton@recognition.com.au</p>

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