Only 28 per cent of installed desktop PCs generate any revenue for external support providers, according to a study by Gartner. The survey found contracts for additional IT support services must be sold alongside IT products at the point of sale. Currently, 43 per cent of all units installed are only covered by the standard warranty period and coverage, with consumers opting not to pay more for additional service agreements, Gartner said. Mainframe computers, mid-range systems and PBX units are most likely to generate attached IT support-services contracts, the researcher said.
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