Scott Coles had reason to smile yesterday when a demonstration of Avaya's new monitoring tool for IP telephony systems went off without a hitch.
Not only was Coles happy for the demonstration to kick off the Sydney leg of Avaya's national roadshow, which is launching 10 new products in its Enterprise Class Internet Protocol Solutions (ECLIPS) portfolio, but he and his team at Avaya Labs Australia helped develop them.
Avaya Labs Australia is one of the largest R&D centres for Avaya outside of the US. Coles, its director, said the Australian contingent was instrumental in ensuring IP telephony has the same "five nines" (99.999 per cent) reliability expected from traditional public switched telephone networks.
The new ECLIPS products represent a major progression in Avaya's IP telephony strategy. Coles said that while IP telephony technology is now "ready", the real issue in its adoption by enterprise customers will be in the complexity of deployment.
Avaya has announced several new features with the new products such as an application that enables users to make IP calls to handheld devices. Coles said there are myriad applications that have yet to be developed using IP telephony, and as such will increase the complexity of the IT environment.
Systems integrator NSC sponsored the first leg of the roadshow in Canberra. Craig Neil, NSC's managing director, said educating the market on the benefits and capabilities of IP telephony is now where the emphasis lies.
"The need for education is especially important in Canberra where government agencies are expected to understand changes to IT best practice, and be ready to set the new operational standards for the rest of the nation," said Neil. "There is so much information flooding the market about convergent networks that confusion reigns and this creates a querulous buying climate."
The new products will be available in Australia in July.