Vodafone Australia and Vodafone New Zealand have outsourced their IT operations to Hewlett-Packard Australia.
The three-year, multimillion-dollar deal includes the IT management of the telco's helpdesks, desktop PC and server operations across Australia and New Zealand.
The move was flagged in November last year when ARN's sister publication Computerworld obtained a draft document outlining the company's revised business plan for 2001, prepared on November 2 last year. Grahame Maher, then chief operating officer of Vodafone Australia, said the business was "extremely inefficient". The document said that to develop efficiencies, business processes would have to be re-engineered and several projects would either have to be sold off or outsourced. The outsourcing of the IT and engineering division was included on the agenda.
The document said an operational saving of about $8 million would be achieved through the outsourcing of IT.
"HP's success in winning this project was very much due to the company's willingness to offer transitional employment to Vodafone staff as part of the agreement," said Maher, who is now Vodafone Australia's managing director.
In conjunction with the outsourcing agreement, a program to upgrade and standardise Vodafone software to Microsoft Exchange 2000 XP with Bluetooth is scheduled for early in the contract.