Dimension Data has consolidated its Sydney and Melbourne operations centres and opened a national operations centre in Melbourne.
Marsha Thomson, the Victorian Minister for Information and Communication Technology, opened the centre, using the opportunity to talk up the Bracks Government's ICT policies and Victoria's ICT industry.
"More than 20 jobs will be created as Dimension Data consolidates its other Australian operations at its new national operations centre in South Melbourne," Thomson said at the opening. She did not mention the 20 Sydney jobs that will be cut as a result of the consolidation.
According to Karen James, Dimension Data's operation services director, four staff from the Sydney operations centre relocated to Melbourne, six staff transferred to other departments internally and 10 left the company.
James said Dimension Data decided to base the national operation centre in Melbourne because its existing Melbourne centre was larger than Sydney's. "We already had critical mass there and the Melbourne centre provided more services than our Sydney branch. There were also obvious cost savings to be made by basing the centre in Melbourne."
Dimension Data has invested $2 million in the new operations centre. According to James, it was money well spent, as the centre's innovative floor-plan design enhances workflow and collaboration between teams, which translates to increased productivity, faster response times and service-level improvements.