The Univerge Communications Centre (UCC) is a suite of communication functions optimised for small to medium businesses. It integrates unified messaging, presence, mobility and desktop telephony applications with contact centre functionality and provides a single server environment along with rich presence to give staff and operators information on people's whereabouts and availability. Microsoft Outlook integration and the Executive Desktop console allows users to manage call handling and other types of communications from their desktop, while contact centre and operator functionality addresses customer touch points. NEC claims thirdparty integration capabilities also allow organisations to connect the UCC with other business applications easily and cost effectively. The unified communications bundle has been designed to improve the way businesses communicate and, according to the vendor, delivers multimedia contacts to knowledge workers, managers and contact centre agents to equip them with the tools needed to manage information, improve customer service and boost staff productivity.
Distributed by: NEC
RRP: on application
Juniper EX 4200 series
Juniper claims this Ethernet switch series with Virtual Chassis technology and layer 2 and layer 3 capabilities delivers a high-performance, scalable solution for datacentres, campuses and branch office environments as well as gigabit Ethernet (GbE) aggregation deployments. Users can deploy a single 24-port or 48-port switch initially then use Virtual Chassis technology to interconnect up to 10 EX 4200 series switches over a 128Gbps backplane and managed as a single device. According to the vendor, this delivers a scalable, pay-as-you-grow solution for expanding network environments. Flexible gigabit Ethernet (GbE) and 10-gigabit Ethernet (10GbE) uplink options enable high-speed connectivity to aggregation- or core-layer switches which connect multiple floors or buildings. In addition, the base EX 4200 series switch models offer Class 3 Power over Ethernet (PoE), delivering 15.4 watts on the first eight ports to support IP-enabled devices such as telephones, video cameras and wireless LAN (WLAN) access points for low-density converged networks.
Distributed by: Avnet and Ingram Micro
The trixbox is designed as an affordable, highly functional software-based IP PABX system that scales from five to 500 branch extensions. Features include autoattendant, unified messaging between voicemail and email, in-house conference rooms, branch locations, home workers and presence management. As well as traditional PSTN dialling and PBX features, the trixbox has an embedded corporate chat server, advanced call centre features and can integrate with Microsoft Outlook, Salesforce.com and SugarCRM applications. Like a hosted service, users get free interoffice calling, telecommuting capabilities and anywhere management and monitoring. The trixbox core is a stabilised version of Asterisk, which the vendor claims provides a feature-rich and user-friendly telephony platform. The trixbox's Web-based control panel allows businesses to customise their phone system as well as add, move and change extensions. They can also determine how incoming phone calls are routed. The hybrid hosted architecture means that businesses can use VoIP service providers or standard telephone providers.
Distributed by: Fonality
RRP: from $1650