Asia greenfields become call centre hot spotGreenfield sites throughout Asia are providing golden opportunities for vendors and integrators, with uptake and standards leapfrogging the evolutionary stages of typical early-adopting countries, according to Carlos Quintas, CEO of European-based software developer Altitude Software. While established markets overcome the headaches of combining old legacy systems, emerging markets are moving to the latest and greatest in call centre technology. Quintas was in Sydney recently to announce Altitude's partnership with local software reseller group eCRM and IT&T provider BOST Technologies.
Iomega OEMs Maxtor
Data management firm Iomega is ramping up its network attached storage (NAS) servers, partnering with hard drive gurus Maxtor in an effort to reach the heart of the enterprise network. Iomega's new DataSafe series tackles the expense and complexity issues typically associated with general-purpose servers, while increasing reliability and cross-platform file-serving capabilities. The range is expected to hit Australia in June. A 50-seat licence for Iomega QuikSyncTM 3 automatic client backup software will be included with Iomega DataSafe 320GB model, and a 20-seat licence will be included with the 160GB NAS.
Plexus joins VoIP trend
Networking services group Avaya is boosting its Australian channel by signing up Victorian IP telephony specialist Plexus Communications to resell its INDeX PABX systems. Plexus will also support the range with voice, mail, call centre and CTI solutions. With IP and telephony convergence becoming all the rage, Avaya is loading its bases for national saturation. Meanwhile, Microsoft has symbolically backed Avaya and its offerings by deploying its Unified Messenger 4.0 for MS Exchange2000 throughout its US offices.
Cisco shows soft side
Networking vendor Cisco Systems has set up a Cisco Networking Academy in the Sydney suburb of Liverpool, as part of a long-term strategy to attract knowledge-based industries to the burgeoning area. The academy will train students enrolled in the local council's computer centre on basic computer networking, with successful graduates qualifying as Cisco Certified Network Associates (CCNAs). Student intake will begin in July with half of the 40 candidates sourced by The Smith Family welfare group. Liverpool City Council plans to install at least two other Cisco campuses next year.