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Telstra offers ADSL service level guarantee

Telstra offers ADSL service level guarantee

Telecommunications giant Telstra is so convinced of the improving reliability of its ADSL network that it's offering its customers a service level guarantee on its availability.

Plagued with network interruptions ever since the commencement of ADSL services on its network, Telstra has been working at bringing the uptime on the network upwards of 99 per cent.

In any calendar month, if the network's availability drops to between 97 and 99 per cent, customers receive a 10 per cent rebate on their next monthly bill. If the availability falls between 94 and 97 per cent, customers score a 20 per cent rebate on their monthly bill. If the network's availability falls under 94 per cent, customers receive a 50 per cent rebate on their next bill.

The guarantee only covers AFDL connectivity -- and does not include downtime caused by scheduled network upgrades, problems with modems or slow connections. It also does not cover the additional services Telstra supplies on the networks such as e-mail and Web hosting.

The service level guarantee comes into effect as of July 2001.


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