IT consulting firm Knowledge Partners and software vendor Hummingbird have won a tender to implement a new document and records management system at Tasmanian utility company Aurora Energy.
Aurora Energy put the contract up for tender for a new information management system after realising it had diminished capacity to retrieve information using its current set of incompatible systems. Knowledge Partners and Hummingbird put together a joint pitch, which out-bid both Objective Corporation and Aurora's previous software provider, Tower Software.
Rod Gregor, director of operations at Knowledge Partners, said the vendor/channel partner pitch was successful because it focused more on change management, training and methodology rather than purely making a technical pitch.
"Our methodology is heavily dependent on change management and process, an area we believe many information management specialists are weak in, yet it is in high demand in the market," he said.
Over the next six months, Knowledge Partners will roll out Hummingbird's document and content management system (DOCSFusion), records management software (DOCS RM) and business intelligence software (BI/Suite), as well as Fulcrum's knowledge management suite (Knowledge Server) for Aurora's 600 users.
Primarily a consulting company, Gregor said Knowledge Partners will gain some margin from the resale of this software but derives most of its revenues from the professional services that accompany it.