NSC Group has become the first Premier partner for intelligence software vendor, Verint.
NSC managing director, Craig Neil, said Premier status enabled the communications integrator to show customers they had heavily invested in the recording and analytics technology. NSC has had a relationship with Verint for about three years.
"It gives our customers comfort that we have achieved the highest level with Verint, and that they are going to have access to the most capability and skills," he said. "We had to spend quite a lot of money, and we were the first partner to exceed that amount, which achieves Premier status."
NSC had to retain a set amount of accredited technical staff to obtain Premier status. It has also hired two technical specialists dedicated to implementing and supporting Verint products. Another four staff from the customer support team and five from the professional services group have also received training on the products.
"We envisage that over the next 12 months we will have trained all of our staff on Verint products," Neil said. "In the call centre market, recording is becoming as common as a headset. It is certainly a growth area."
In other news, NSC has put together a new Smart Integration solution, which involves integrating unified communications into CRM and ERP systems.
"When something happens, organisations can automatically trigger a conference call, SMS trail or video call, to ensure that situations get reacted to quickly," Neil said.
Smart Integration is best suited to customers that have supply chain management and challenges with contacting a large customer bases.
Neil said some of its Smart Integration benefits include enhanced customer service, shorter transactions, improving product processes and managing a better supply chain.