Even when CF Jordan found e-mails, it could take hours and require the company to pay out lots of money in legal fees. The risk of losing a lawsuit was the biggest problem, though.
"Our industry, because of rising insurance premiums, has begun to assume a greater risk related to our projects," Buraczyk says. "To help mitigate that risk we felt we needed better control over e-mail, given its legitimacy and importance related to any type of litigation you might encounter."
The company has been helped out a few times already by its new e-discovery system.
In one instance, opposing lawyers in a mediation case in Florida demanded e-mails in their native format, and Buraczyk says he was able to produce them in less than an hour.
The C2C software gathers new e-mail every night and adds it to an archive for compliance purposes, he says, so the company has a record of every e-mail sent in or out of the company since August when the software was deployed.
The software also helped improve Exchange server performance, he says, because each month it archives any message more than 90 days old and leaves just a stub in a user's in-box. The actual message is stored in an Infrant storage device.
That leads to another small benefit -- users aren't barraged with messages warning them that their mailbox has exceeded its size limit.
"We don't care how many messages they have in a mailbox. The reason is that anything over 90 days is automatically archived and anything left is a stub," Buraczyk says.
CF Jordan analyzed several software companies before settling on C2C, which Buraczyk describes as mid-range in terms of price. There's a big market for e-discovery -- just last week at the Legal Tech conference in the US, companies such as Fios, PSS Systems, Kazeon, AXS-One and RenewData announced upgrades to their e-discovery services. The enterprise search vendor Recommind made e-discovery a centerpiece of its offerings as well.