ShoreTel 7.5This pure IP unified communications (UC) platform allows users to extend corporate communications to mobile workers and increase support for international locations. ShoreTel claims it can also double the number of users served from a single voice switch. Version 7.5 includes ShoreWare Mobile Call Manager, which provides productivity tools for mobile devices; native BRI connectivity; and two new telephones. They are the ShorePhone IP 265, which features an easy-to-read, high-contrast colour display, and the entry-level ShorePhone IP 115 with built-in speakerphone. ShoreTel 7.5 supports 11 languages and 20 countries' dial plans. The distributed software architecture runs on a switch-based appliance and can be deployed across a customer's networks. ShoreTel claims this provides enterprise customers with a reliable, always-on communication solution.
Distributed by Westan.
RRP: ShoreTel switches start at $5109; version 7.5 is free for ShoreTel customers with maintenance contracts
Polycom CX700The CX700 IP phone is based on high-definition wideband audio and is designed to produce clear, natural conversations without echo or feedback. Featuring an embedded Microsoft Office Communicator 2007 client, the CX700 offers direct on-device access to the features and capabilities of Office Communications Server 2007 via a touchscreen colour display. The Windows CE-based interface allows users to control calls with click-to-call, conferencing, transferring, holding and forwarding features. The CX700 also has a biometric fingerprint reader and on-screen keyboard, while conventional navigation is available via a telephone keypad and navigation wheel. Users can plug a wireless headset base into the standard RJ-9 jack and connect the unit to their computer via the on-board Ethernet port.
Distributed by LAN Systems and Unitel.
Mitel NuPoint Messenger IPMitel's NuPoint Messenger IP is fully compatible with Microsoft Outlook and Exchange. It targets organizations looking to deploy a fault tolerant unified communications and messaging across multiple sites. NuPoint Messenger allows Microsoft Outlook users to directly record, playback, forward, and reply to voicemail messages. Faxes can also be viewed via Outlook, and the entire system integrates seamlessly with LDAP and Microsoft Active Directory environments. Text to speech email playback allows users to access messages via voicemail from any phone. Messages can also be managed through a Web-based system. Based on industry standards, NuPoint Messenger features modular architecture and offers multi-lingual support. The solution can be deployed in fully fault tolerant configurations, and integrated with a wide range of PABX systems.
Distributed by Uptime Distribution.
RRP: $3300 for a 100-user licence
Fonality trixboxThe trixbox is pitched as an affordable, highly functional and scaleable software based IP-PABX system for small businesses with 5-500 branch extensions. Features include auto-attendant, unified messaging for voicemail and email. It suits in-house conference rooms, branch locations, home workers and presence management. Alongside PSTN dialling and PBX features, the trixbox has an embedded corporate chat server, advanced call centre features and the ability to integrate with Microsoft Outlook, Salesforce.com and SugarCRM. Users also get free interoffice calling, telecommuting capabilities, and anywhere management and monitoring. The trixbox is based on an Asterisk platform. Fonality claims it is a stable, feature-rich and user-friendly telephony platform.
Distributed by Insightful.
RRP: from $1685 + $7 per month
Linksys SPA400Built to work alongside the LVS IP telephony system, Linksys claims the SPA400 provides SMBs with reliable VoIP and PSTN communication services. The SPA400 can connect up to four standard analogue telephone lines to the LVS VoIP network. It uses multiple analogue lines and automatically routes calls to and from users' existing PSTN telephone services. The SPA400 also includes an integrated voicemail application. It allows users to set up 32 voicemail accounts with customised greetings and receive and playback voicemail messages from their Linksys IP phones. The unit supports four RJ-11 FXO ports connected to the PSTN and has a 10/100 BaseT RJ-45 Ethernet interface for connecting to the local IP network.
Distributed by Express Data, Ingram Micro, LAN Systems and Multimedia Technology.
3Com NBX V3001R Platform R6.0This full-featured IP telephony platform is targeted at SMBs wanting a simple and cost-effective solution. Built-in applications include voice messaging, conferencing, email integration and an automatic call distribution (ACD) system that supports a call centre, helpdesk or telesales group. The NBX V3001R operates in two modes - Standard NBX or SIP. It is the sixth generation telephony platform from 3Com built on the Standard NBX [MBX] protocol. SIP mode enables communications with SIP applications, endpoints and third-party devices. The NBX V3001R can be scaled to 1500 devices, including up to 720 PSTN CO lines and 48 virtual tie lines (MBX Standard mode) or up to 300 SIP trunks (NBX SIP mode with R6.0 or higher software).
Distributed by LAN Systems and Ingram Micro.
RRP: from $2500