Avaya gold business partner NSC has been chosen by IT services giant IBM Global Services Australia to supply converged data, voice and phone messaging infrastructure to the Department of Veterans' Affairs in what will be the largest Multi-vantage converged site in the world.
IBM GSA holds the outsourcing contract for the Department of Veterans' Affairs (DVA) and brought in NSC to replace the existing voice and data infrastructure with an Avaya Eclips system. The project will also be the biggest Avaya data network in Australia.
"It's a good win for us," said NSC managing director Craig Neil. "There's a few firsts involved -- this is our first project with IBM, and it's the biggest Multi-vantage converged site in the world."
It is not very often that large government departments upgrade their voice systems and data systems at the same time. NSC beat competitors such as Touchbase and Unisys to secure the contract, which covers 57 different sites around Australia. NSC's track record in both voice and data services tipped the scales in its favour.
"We started work on DVA around 12 months ago," Neil said. "Government departments tend to be very cautious and IBM was also cautious because it is fairly new for them as well."
The multimillion-dollar deal sees service-level agreements flying left, right and centre. The DVA has one with IBM GSA, which in turn has an agreement with NSC.
"We cater for the Eastern Seaboard and we have an Assist network of around 80 subcontractors for emergency repairs and maintenance," Neil said, adding that most of the ongoing management will be done remotely.
Neil said managing a single network offers cost benefits for the customer. "We are very confident in the technology and in the solution. It's very positive," he said.