Automation software vendor, Kaseya, will expand its professional services practice and support centre to drive growth.
Country manager, Tim Dickinson, said the vendor had tripled its Australian revenue and achieved about 300 per cent year-on-year growth in 2007. He refused to disclose specific figures.
Dickinson pointed to Kaseya's fixed fee per device and monthly payments process as contributors to take-up. At the end of the payment term, customers own the software. Key Australian customers include Axxis Technology and Snap Printing.
To keep up growth, Kaseya plans to build up its professional services practice in its support centre and more than double staff numbers from four to 10 this year.
Dickinson said new recruits would include sales, marketing and technical staff. The vendor recently hired ex-LogicaCMG and Eagle Technology staffer, Andrew Doull, as its A/NZ technical support manager.
"We want to build additional services in our support centre to further look after our existing customers and help them get up to speed quicker," Dickinson said. "The emPower program is a part of the continuing services that we will offer, which includes 24/7 customer service monitoring."
Kaseya will also look at doubling its number of local partners. It currently has about 150 signed up.
"The key thing we look for in a partner is that they understand what managed services is all about and how to communicate that to their customer," Dickinson said. "The SMB market has been under-serviced for a long time and we enable partners to provide better services for their customers."
Educating the market was also high on Dickinson's list.
Kaseya will hold a seminar for partners beginning in Perth on February 5. It will be followed by Adelaide - February 6, Melbourne - February 7, Brisbane - February 8, and Sydney - February 13.