B2C e-commerce awakens in Asia/Pacific

B2C e-commerce awakens in Asia/Pacific

Infrastructure shortages restrict growth in emerging economies

B2C e-commerce sales for the five major markets in the Asia/Pacific region totalled only $US59.1 billion, and Japan accounted for a tiger's share of the sales in 2006. But things are changing. eMarketer forecasts that B2C e-commerce sales in the region will grow 23.3 per cent a year to $US168.7 billion in 2011.

"Japan was the largest market in the region, by far, with a 62.3 per cent share of online sales in 2006," said Jeffrey Grau, senior analyst with eMarketer. "But by 2011, Japan and South Korea, the region's other mature market, will both lose share to two up-and-coming online markets -- China and India". Both China and India are growing ra

"A number of hurdles common to both countries must be cleared to ensure sustainable long-term growth," said Grau. "Immature online payment systems, poor delivery networks and distrust between buyers and sellers, to name just a few". According to a China Internet Network Information Centre survey, the top reason that Internet users in China do not buy online is uncertainty about the security of the online shopping process.

Smaller developing countries in the region, such as Thailand, the Philippines, and Malaysia, are also on track to become viable e-commerce economies. "For Western e-commerce firms with global aspirations the challenge is to decide what to do in this region and how to do it", Grau said. "These markets are very different, so prospective entrants must seek local solutions". Before jumping in, however, companies should be warned that it will take longer for e commerce to advance from its formative stage in India and China and other developing countries in the region than it did in advanced industrialised countries like the US, Japan, and Western Europe. "Most countries in the region, particularly China and India, lack a nationwide credit card system or an efficient delivery network, essential infrastructures that have greatly facilitated e-commerce growth in more advanced countries," Grau explained.

In addition, in developing countries the online shopping process is often at odds with traditional business practices. B2C transactions in China and India are conducted on a cash-basis, requiring e commerce companies to provide alternative payment methods, such as cash on delivery and wire transfers. "Still, no matter what the obstacles, the markets of the region are simply too big to be ignored", Grau concluded.

Len Rust is publisher of The Rust Report

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