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Touchbase plots rapid expansion

Touchbase plots rapid expansion

Integrator will open Melbourne office and plans to hire 30 staff

Touchbase is kicking off an aggressive national expansion strategy and aims to hire 30 new staff to help drive business.

Business leader, Andrew Fisher, said about 18 staff would be allocated to its new office in Melbourne, which will be headed up by Victoria general manager, Luke Galivin.

He has spent five years with Touchbase in a NSW senior sales role and will relocate to Victoria.

"We are establishing an entire client team there around project management, design, support and delivery," he said. "We already have market capitalisation in Victoria into the millions. We have got to support our clients there and this is one way to do that and grow at the same time."

Touchbase also has offices in Sydney, Brisbane and Adelaide. Fisher flagged the possibility of bringing on additional staff in NSW.

"If business keeps growing the way it is then our plan currently forecasts an additional sales team in NSW. We believe will be in that position in September," he said. "We are expecting to exceed our growth by 100 per cent from 2007."

The integrator recently extended its $5.7 million contract with Austar, which was established in October. Touchbase will provide a solution including Verint Call Recording, screen capture tools, quality, coaching and data analytics at the client's 400-seat contact centre in Queensland.

"Touchbase has become a key partner for Austar and this allows them to access all their technology requirements from one integrator," Fisher said.

Touchbase has also scored an international contract with Schenker Logistics to implement a Cisco unified communications system.


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