Local knowledge management software vendor Objective Corporation has announced a new win with a familiar old customer, the Commonwealth Department of Transport and Regional Services (DOTARS).
Objective, a 15-year veteran of the Australian IT industry, had aided the government department as part of a 1999 contract to keep the department's records management system compliant post-Y2K. Since then, the department has continued to update the software.
Recently DOTARS expressed its need for a document management system to manage ministerial correspondence. Wishing to continue its relationship with Objective, the department recommended the vendor to its newly established outsourcing partner, Telstra Enterprise Services.
"Typically, the government agency will go through the normal evaluation process that it would if it were not under an outsourcing arrangement, and once they find what they want they advise the partner," said Objective Corporation chief executive officer Tony Walls.
Objective may now have to train some of Telstra's staff to be able to aid in the management of the system.
The ministerial correspondence system will manage the documents that Australian citizens write to the Minister of Transport and Regional Services. Rarely is the Minister able to correspond to all of these letters, so the documents are passed through an electronic system that records and tracks its movement from being received, to being responded to, the response being reviewed, and the review being approved to be sent.
"We are helping the department meet its own service-level agreements to citizens, to which ministers are held accountable in parliament," said Walls.