IT services and consulting firm Accenture and software maker Siebel Systems last week forged an alliance to target public-sector agencies worldwide. Promising new features, lower costs and faster time to market, the companies said they would offer and install Siebel's customer relationship management software.
The companies will target any public-sector agencies but will focus on postal, tax and revenue management and entitlement program agencies, the companies said. Customers in the US include the Florida Department of Business and Professional Regulation and the US Department of Education.
Siebel's software is designed to create one source of information within an organisation. That information can then be made accessible through multiple channels, including the Web and telephone, according to Siebel and Accenture.