Integrator Global Storage has expanded its 18-month-old relationship with EMC to offer two managed disaster recovery and backup services to Australian SMBs.
Global Storage chief executive officer, David Duncan, said the new, fully managed, EnvironmentReady and DataReady services used its own network design added to data de-duplication software from a recent US$165 million EMC acquisition, Avamar.
"EnvironmentReady is a managed disaster recovery service, and DataReady a managed remote backup service," he said.
Duncan said the services targeted SMEs struggling with budgeting and management of disaster recovery and backup solutions.
"We were looking around a couple of years ago and noticed that a lot of our customers, especially SMEs, were struggling to implement disaster recovery," he said.
Duncan said hurdles around capex, not least being the tendency to budget separately for disaster recovery and backup, meant modern, scaleable disaster recovery and backup solutions had often been costly for smaller companies.
"Most disaster recovery is about 20-30 per cent more expensive [than backup]," he said.
Many smaller firms were still using labour-intensive backup solutions such as tape - often having to create the tapes and then find somewhere offsite to store them.
Instead, Global Storage's new managed services let companies do backup and disaster recovery in one bite, including an automatic backup service that was performed remotely, Duncan said.
"It's also better than they can run in their own environment, because we have larger SANs and the like," he said. "We've got infrastructure running on VMWare, a pool of virtualised infrastructure."
The Avamar-Global Storage partnership was the first such for EMC in Australia. Duncan said the storage vendor had set up meetings and skill-sharing for Global Storage with similar managed service providers in the US to get the service up and running.
Global Storage had also added sales staff to assist with the new services, he said, which the integrator expected to be worth multi-millions for an initial investment of about $1 million in software licenses from EMC.
"We're expecting several hundred terabytes of growth in the first year," Duncan said.
First customers had already been signed - including a three-year 3-5TB contract with Parks Victoria and a similar one with a law firm.
"There's a couple of smaller ones, real estate agents, city councils. We're finding the sweet spot is for [managing] a few 100GB up to 3-5TB," Duncan said.
EMC national product manager, Shane Moore, said Avamar's point of difference was data de-duplication.
"You don't have to store all the data that exists in an enterprise environment, day after day, to achieve back-ups you can recover," Moore said in a statement.
"Avamar de-duplicates data at the source via an Avamar software agent, which reduces resource utilisation and network consumption for daily back-up and recovery."
Avamar software eliminated the transmission of redundant backup data over the network and saved to secondary storage, Moore said.