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Infotronics takes aim at hosted services

Infotronics takes aim at hosted services

Software distributor, Infotronics, is making its mark on the hosted services market, announcing distribution deals with local software developers, Auscomp and Brookstone Technologies, for their range of Web-based software products.

Infotronics technical director, Phil Lancaster, said the motivation behind its two new contracts was to arm resellers with the tools to provide ongoing services to clients, thereby generating monthly revenue streams.

Auscomp's flagship product, IT Commander, is an Intranet-based helpdesk package, which retails for $99 per month.

The vendor had previously undertaken its sales directly. Infotronics would be its first local supplier, Lancaster said.

The distributor had also become the first Australian distributor for Brookstone's Virtual Office CRM software.

While both ranges of product will be available as a standalone software package, Lancaster said he expected most of its take-up would be through resellers looking to manage the software for their customers.

"There's a real opportunity in embodying helpdesk into an overall services contract," he said. "Software monitoring is a great way for resellers to offer a service without having to invest in the infrastructure themselves."

With each of the products, resellers had the choice of either earning a commission from Infotronics on each sale, or could choose to build up a service using the software directly to the customer, Lancaster said.

"They can implement it for customers at an access level, but then manage it for them," he said.

Although the distribution deals will benefit some existing partners, Infotronics was hoping to sign up new integrators with the additional product lines, he said.

To further bolster its hosting business, Lancaster said Infotronics was in the final stages of piloting an online asset management system.

This solution would also be available for resellers to utilise as a value-added service to their customers, he said.

"We want to maintain a suite of products which we can offer at a hosting level," he said. "We're looking for anything we can provide to resellers to enable them to use as enterprise tools to clients as a service.

"It's an opportunity for us to get regular business as well."


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