XSI Data Solutions veteran, Glenn Gray, has stepped into the top job following the departure of founder and CEO, Max Goldsmith.
Gray has spent the past 20 years with the storage integrator, initially as its NSW and ACT manager, before moving into a national sales role. He assumed the CEO's post on October 1.
"It's steady as we go - I don't want to change too much, but our success has also been in our ability to adapt to the market and the challenges it presents," Gray said. "A lot of what we're about is the quality of support we provide our customers. I feel very strongly about service and support because it's what will be remembered long after price is forgotten."
Another focus was on keeping up to speed with increasingly rapid innovation in storage technology, Gray said.
"It's becoming more and more difficult for customers to see the wood for the trees. The market changes so quickly - we have to help our customers find the balance with what technologies suit their set-up," he said.
Gray cited growth opportunities for the integrator in emerging technologies such as virtualisation, de-duplication and data management and application acceleration.
"Customers traditionally just threw capacity at storage problems, but that doesn't address all of their issues, particularly those around improving performance," he said. "We have seen a lot of interest from customers in this, so we're looking at introducing solid-state [storage platforms] to help with these issues."
XSI, which is a subsidiary of ASX-listed UXC, will also look at working more closely with its sister companies to combat the increasingly blurred line between storage and other disciplines like networking and applications, Gray said. UXC also owns Oracle integrator, Red Rock Consulting, as well as SAP partner, Oxygen.
Goldsmith revealed his intention to retire in June. He will now spend his time in leisurely pursuits as well as assisting with fundraising for the Bear's Cottage children's hospice in Manly.
Gray said Goldsmith will also continue to help XSI on a part-time consulting basis.
"We want to utilise his skills for the foreseeable future," Gray said.