Dimension Data has rolled out its IP telephony Active Directory (IPAD) technology to Cairns City Council as part of the council's three-year plan to adopt unified communications.
IPAD allows users to operate their unified communications (UC) applications via a single directory by integrating the Microsoft Active Directory and Cisco CallManager. It also keeps identities consistent across a number of directories including voice.
General manager of application integration, Peter Menadue, said it is currently going through a pilot phase with 30 Cairns City staff. Over time, it will replace desk phones and deploy software to the council's 1000 users. The integrator will be upgrading the client's existing Cisco equipment with Cisco CallManager 5, Microsoft Exchange 2007, Microsoft Identity Integration Server and Dimension Data's IPAD.
The next phase of the rollout involves the implementation of a Cisco Unified Contact Centre.
Menadue said having consistent identity was one of the key enablers for UC.
"A lot of challenges that organisations face are around how to make it easier for people to connect around the organisation," he said. "Also, how do you potentially reduce the cost of people using their mobile phones when they are in the office? The number and identity information is more accessible on a mobile than a traditional VoIP system.
"More customers are starting to understand the inherent benefits [of UC] and that telephony is moving into the data space. Often when they get to the end-of-life of a PABX, the next step is naturally VoIP and it becomes a choice of which type and what they will do with it."