Managed service provider, Kaseya, has introduced two new education programs and online training facilities to help resellers skill up on its software platform.
The vendor's em Power Product education training is targeted at administrators and covers technical skills around Kaseya's automation framework. Topics include software set-up, configuration, customisation and implementation. The training is now available online as self-paced modules or a live instructor-led class. Alternatively, users can go on a three-day boot camp.
On the management side, the em Power Business Transformation track focuses on how to provide managed services offerings to multiple customers. The training looks at how to define managed services and service level agreements and selling managed services.
Kaseya recently held boot camps in Sydney and Melbourne and plans to run the off-site training sessions quarterly.
"We've put a lot of money into our training programs because we believe that we have to invest in our infrastructure to help partners be successful," country manager, Tim Dickinson, said. "The IT skills crisis is out of control. What we're trying to do is help partners improve productivity. Managed services allows partners to improve internal efficiency."
Access to online training starts from $199 per person, while boot camp attendance costs $995. Kaseya is also offering unlimited online training to resellers for an annual subscription fee of $1200. As well as Web access, organisations will be allowed to send up to three staff to a Kaseya boot camp.
Kaseya now has 120 partners on its books.