Looking to beef up its managed services capabilities, Dimension Data has hired its first product manager for its managed security practice. The appointment coincides with the appointment of George Atrash as its new general manager of connectivity, replacing Roland Chia.
"We've seen an increase in our managed service offering, which we have doubled over the past year," general security manager, Darren O'Loughlin, said. "Because of that growth, we wanted to have somebody dedicated to managing the entire product portfolio lifecycle, from strategic planning to overseeing the tactical operations within our business."
Martin Schlatter's role involves obtaining an understanding of Dimension Data's local business and how it works and developing a strategic business plan for the overall division. He will report directly to O'Loughlin.
"He will also look at quick wins where we can optimise and provide increased services to our clients," O'Loughlin said.
The division provides managed security services and technologies including intrusion detection systems, firewalls, risk management, governance consulting and on-site security maintenance services.
On the other connectivity side, Atrash would be focusing on meeting the needs of unified communications and collaborative solutions and managing its Cisco relationship.
"We are going to be focusing a lot on splitting the business to focus on core network refresh," Atrash said. "We are also looking at our customer base to give them the ability to grow their business as far as unified communications is concerned.
"Customers are wanting IP telephony as well as to implement collaboration and integration of Microsoft and Cisco into their network. We are realising we are unable to deliver that in some instances because they require a core refresh."
Both Schlatter and Atrash were previously based in South Africa. Schlatter worked as Dimension Data's global security managed services product manager and Atrash was previously the regional channel director at Cisco.