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Vignette Imaging and Workflow Solution adds Email Interaction

  • 12 September, 2007 12:06

<p>SYDNEY, Australia -12 September 2007- Vignette (NASDAQ: VIGN) today announced it has added email interaction capabilities to its Imaging and Workflow solution. The latest release of Vignette IDM gives organisations that handle document-driven business processes like claims processing and mortgage applications the ability to provide updates and gather supporting information via email and enforce business rules.</p>
<p>For example, if an insurance agent requests additional information on a claim, the customer can now respond via any email-enabled device. Once a response is received, it is automatically attached to the claim file and routed back to the case officer for further processing. Such interactions can reduce processing times and improve customer satisfaction.</p>
<p>“Organisations interacting with customers through email often struggle with quality, consistency and auditing these interactions,” said Leo Brunnick, senior vice president of products and marketing at Vignette. “Vignette IDM allows emails to be generated and responded to from approved templates, and automatically captures the customer response. This enables case workers to more efficiently and effectively manage the business process and deliver a more personalised customer experience.”</p>
<p>About Vignette</p>
<p>Vignette helps organisations improve interactions with customers and partners by delivering highly personalised, interactive online experiences. Our early content management and delivery tools laid the groundwork for some of the Web’s most popular sites. Today, our award-winning Next-Generation Web solution powers some of the world’s most recognisable online brands and enables organisations to have more meaningful interactions with their customers and associates. Our Imaging and Workflow solution adds the ability to deliver and manage online and offline document-driven customer transactions. Vignette is headquartered in Austin, Texas with operations worldwide. Visit</p>
<p>The statements contained in this press release that are not purely historical are forward-looking statements including statements regarding the Company’s expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding Vignette’s products, future sales, market growth and competition. All forward-looking statements included in this press release are based upon information available to the Company as of the date hereof, and the Company assumes no obligation to update any such forward-looking statement. Actual results could differ materially from the Company’s current expectations. Factors that could cause or contribute to such differences include, but are not limited to, Future Losses, Limited Operating History, Fluctuation of Quarterly Revenues and Operating Results, Acquisition Integration, Competition, Dependence on a Small Number of Large Orders, Lengthy Sales Cycle and Product Implementation, Market Awareness of Our Product, Rapid Changes in Technology and New Products, and other factors and risks discussed in the Company’s reports filed from time to time with the Securities and Exchange Commission.</p>
<p>Vignette and the V Logo are trademarks or registered trademarks of Vignette Corp. in the United States and other countries. All other names are the trademarks or registered trademarks of their respective companies.</p>
<p>Media Contact:</p>
<p>Jessica Tubnor
Max Australia
+612 9954 3292</p>

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