Commander's former NSW state manager, Frank Falcone, has signed on to lead Datacom's NSW business development team.
He is responsible for building up the integrator's customer base in that state and will also look after systems, programs and staff recruitment.
"I felt like it was time for a change," he said. "I'd been working with some of the people [at Commander] for up to 15 years and the time was right to leave, so I took three months off and evaluated what opportunities were out there.
"Datacom's strong focus on the NSW market was one of things that attracted me to the role. The company is pushing to be a regional partner of choice and looking to grow business to the next level, so it's an exciting time."
Falcone's appointment comes two months after Datacom relocated its New Zealand systems manager boss, Mark McWilliams, to its NSW office. He replaced former systems manager, Andrew Tucker.
Falcone said he would expand its business development team and recruit 3-4 people in the next month. He also wants to deepen Datacom's customer relationships by selling more of its services offerings. Target customers were those with 100-3000 seat environments.
"I feel that there's a level of complacency in the market that we can take advantage of," he said. "As organisations grow and diversify into other areas, the basics of dealing with customers are forgotten, or people drop the ball.
"I want to take it back to a simple approach of delivering on customer contracts and to do that, it's critical we develop strong partnerships and customer relationships."
Falcone joined Commander in 2004 after the ASX-listed integrator acquired Sydney-based reseller and Axon consortium member, Metropolitan Business Machines. He had been with that company for 12 years.