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NSC takes over Telstra's Avaya business

NSC takes over Telstra's Avaya business

Sydney-based integrator, NSC Group, will take over all of Telstra Business Systems' (TBS) Avaya practice under a new subcontracting deal.

The integrator's spokesperson said the partnership would add about $10 million to its annual revenue and presented growth opportunities. Avaya-related sales now represent about 80 per cent of NSC's total business.

"The deal gives TBS a wider depth of skill set - they couldn't do a full end-to-end solution with customers as they didn't have an Avaya sales force and were only represented in NSW and Victoria," the spokesperson said.

TBS had a strong customer base which was well supported but lacked account management, the NSC spokesperson said.

"By bringing on our team we can improve the account management area as well as tackle national projects," he said. "Telstra has lots of customers, particularly larger organisations, who like to put business through Telstra. We are already seeing opportunities we couldn't be involved with alone and TBS couldn't fulfill themselves.

"We now have a way of leveraging their customer base while they can access our skillset and knowledge in this area."

NSC currently has 115 Avaya-related staff. The spokesperson said TBS maintained about 18 Avaya staff, eight of which had come across to NSC. The integrator expected to take on several more.

Telstra purchased Touchbase Australia's Avaya assets, including about 30 staff, customer relationships and equipment, 12 months ago. The sale came after Avaya and Touchbase terminated their five-year partner agreement due to contractual disputes.

Telstra refused to comment on this story as well as reports it planned to subcontract its Nortel business.


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