Ombudsman goes shopping for IT support

Ombudsman goes shopping for IT support

Help desk and administration services required

The Commonwealth Ombudsman's office is seeking suppliers of IT services, to enter into a three-year contract for help desk and IT support functions.

The IT environment includes business applications operating on Microsoft SQL and IBM Lotus Domino. The network has Windows-based servers, and desktop computers, laptop computers and peripherals.

Between $100,000 and $400,000 is expected to be spent on the contract, which is likely to be awarded to an "experienced Canberra-based IT service provider", according to the department.

Service delivery is expected to commence on September 3, 2007.

Now in its thirtieth year, the Ombudsman's office resolves community complaints about government administration across a number of departments including Defence, Immigration, law enforcement, the postal industry, and Taxation.

The existing IT support infrastructure consists of an on-site help desk, applications support, and network and server systems administration.

With IT support services located in Canberra, the Ombudsman has a WAN and IT network covering the capital cities of all states and territories.

Both Microsoft Windows Server and "a smaller number" of Solaris Unix systems make up the server environment.

Principal corporate applications include IBM Lotus Domino for e-mail and Web content management and Microsoft SQL for complaints management. Mobility and remote connectivity is achieved with IBM WebSphere VPN services and Blackberry Enterprise Server.

The 140 staff around the country use standard Windows XP desktops with Microsoft Office.

For telephony, the office has three dedicated NEC IVS 2000 PABX systems in Canberra, Sydney and Melbourne.

In addition to regular IT support areas, specialist support is required "from time to time" for small projects or changes in Cisco-based WAN and LAN networking.

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