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Prevention and the cure to SMB data loss by Troubleshooters

  • 21 June, 2007 09:02

<p>Troubleshooting…we spend so much time on the small yet frustrating computer issues that occur regularly to all of us. Even daily.</p>
<p>The problem with troubleshooting is that there’s no warning, by the time you know there is a problem it is already interfering with your day and your time is spent chasing fixes!</p>
<p>But this is life with computers as most of us know it. Computer users, particularly in the SMB sector, can’t predict what crisis lay ahead at the beginning of each day. How could they possibly prevent them?</p>
<p>According to franchise network Computer Troubleshooters, one of the most common and damaging computer crisis experienced by their clients is data loss and the painful process of retrieval.</p>
<p>While traditionally responding to support calls and onsite repairs, Computer Troubleshooters have added a proactive approach to their business model with franchisees and their customers now staying out of trouble with their new service, Datagard.</p>
<p>Datagard automates the backup process as an alternative to manual backups on cd, tape, external hard-drive and usb storage devices. Too often manual processes aren’t carried out. Datagard is a simple-to-use solution offering more security than these onsite options.</p>
<p>General Manager Nick Roche says, ‘While we always hear cases of other businesses losing their important data, including emails, databases and financial files, we never think it will happen to us.’</p>
<p>‘Whether it is the result of accidental deletion, hard-drive failure or worse, it’s a fact that at some point in time every business will be in the position of having lost their data. It is also the incident that causes the most down-time of any other I.T. issue.’</p>
<p>Supported by Spheritec Ltd, Datagard is sold as a monthly subscription, priced from as little as $19 per month. Compared to the cost of expensive backup infrastructure, staff time and outsourced retrieval, Datagard will save you in more ways than one.</p>
<p>The partnership between Spheritec and Computer Troubleshooters was announced just this week, with customers already signing up for the service.</p>
<p>‘After Cyclone Larry and now the NSW Central Coast flood disaster – our customers told us they were keen to find a risk mitigating business continuity solution,’ says Mr. Roche.</p>
<p>‘We researched the market and found Datagard’s managed service is a great fit for our customers.’</p>
<p>Datagard allows businesses to easily conform to compliance regulations governing electronic storage and access to confidential data. Datagard encrypts backup files and securely transfers data offsite to a business-grade data centre over the internet. With legislation concerning security and privacy of information a hot issue, businesses best address the problem before it arises.</p>
<p>The beauty of the service for busy business owners is the scheduling capacity, which conducts backups automatically at a set time of day and without human intervention.</p>
<p>Data is always available and secure for immediate restore via the web without additional administrator intervention.</p>
<p>On the new partnership, Spheritec Director Paul Wyatt says, ‘Computer Troubleshooters is widely recognised for their first-rate service, meeting the requirements of laptop, pc and server’s for home and small business. To them we expect Datagard will enhance customer loyalty and place franchisees in a good position for a future in managed services’.</p>
<p>Media Contact
Leona Duffy
1300 130 110
leona.duffy@spheritec.com</p>
<p>About Spheritec
Spheritec is an Australian owned and operated company focused on delivering the right solution to businesses looking to gain an advantage and compete in the eBusiness world. Spheritec addresses security, privacy, integration and cost savings in applying eBusiness to every business.</p>
<p>In building our product offering, Spheritec aims to provide its customers with all the tools to operate with maximum productivity, accountability and knowledge management. Datagard’s software and outsourced services for backup, recovery, archiving, business continuity allows customers to conform to industry-specific compliance and security regulations.</p>

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