Datacom gets new NSW systems manager

Datacom gets new NSW systems manager

Outsourcing firm looks to broaden customer relationships by focusing on business transformation

Datacom has appointed its former New Zealand systems management boss to head up the NSW outsourcing business.

Mark McWilliams joined Datacom NZ in 2000. Prior to that, he spent 10 years with Wang New Zealand. He is replacing former NSW systems manager, Andrew Tucker, who resigned to pursue opportunities with his own IT services business.

Datacom CEO, Michael Browne, said McWilliams would be responsible for its IT consulting and design operations, as well as managing the NSW datacentre and its 100 NSW-based staff. He will also work closely with the team from Datacom's recent acquisition, Relate, to align both customer sets and broaden sales. Datacom picked up the software development business for $5 million last month.

"Relate and Datacom have a lot of clients and projects in common. We are keen to add value and extend those relationships," Browne said. "Mark really understands how we do business, so there's no learning curve. He has worked on larger projects and client engagements and is bringing that knowledge here - particularly in the area of business transformation."

In a statement, McWilliams said he was looking forward to growing its customer relationships. He highlighted its commitment to best practice methodologies such as ITIL, as a key driver.

Datacom's NSW business is currently worth $25 million in turnover and is similar in size to the company's systems business in Victoria. Alongside ramping up operations in NSW, Browne said it was looking into an opportunity to expand into the ACT market. It was also investigating an acquisition in Queensland which would allow it to step into a new market, he said.

"I'm still convinced that the market has changed in such a way that the tier two space needs to be better serviced by someone who has A/NZ coverage," Browne said. "With all of the consolidation going on, I think that market place is wide open."

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