Remedy is looking for channel partners to sell its browser-based HelpDeskIQ product to small business customers.
The new offering – which has licenses capped at 15 users – is an entry-level product designed to help manage internal IT service requests based on the Information Technology Infrastructure Library (ITIL) process management, according to Remedy's Asia-Pacific director, Jason Andrew.
“It’s an entry-level product for companies ready to step up from a rotating shift helpdesk environment,” he said. “It has notification escalation and can drive service levels.”
Once users outgrow HelpDeskIQ they can migrate to its medium business product, Service Support Desk, which offers inventory management and change management.
A high-end product , Remedy, is designed to manage internal and external IT Service requests.