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Dimension Data Signs Full-service IT Outsourcing Contract with Starlight Children's Foundation Australia

  • 12 April, 2007 15:00

<p>Dimension Data gives Starlight the ability to innovate by managing its whole IT environment</p>
<p>Dimension Data has announced the signing of a five-year
contract for the provision of comprehensive managed IT services to the Starlight Children’s Foundation Australia.</p>
<p>This contract marks Dimension Data’s first full outsource to the desktop within Australia. It includes the provision of service desk, desktop services, server management, network management, managed applications, onsite engineering and service management.</p>
<p>Under the contract, Dimension Data will support 165 staff and 130 desktop computers in five capital city offices, seven Starlight Express Rooms nationally, and remote computing needs for Starlight Express Vans across Australia.</p>
<p>Starlight chose Dimension Data as its solution partner because of its ability to innovate, said Warren Phillips, head of business operations, Starlight Children’s Foundation Australia.</p>
<p>“We’ve had a very long relationship with Dimension Data and they have also been a big supporter of our charity. We also worked very closely with one of Dimension Data’s health industry specialists, who gave us the confidence that Dimension Data understood the kind of business environment we operate in, so they were the natural choice of partner,” Phillips said.</p>
<p>Dimension Data has given Starlight the ability to streamline and simplify IT components such as its desktop, and conduct annual carrier cost optimisations, both of which will drive Starlight’s costs down. Dimension Data will also operate Starlight’s shared service desk, through which Starlight expects to achieve immediate efficiencies.</p>
<p>“Previously, we only had three people in IT to manage our technology environment. But this relationship really gives us access to a big bank of forward-thinking people who will help us to deliver enhanced benefits to seriously ill kids. The future of charities is going to depend on their IT capabilities, such as more integrated systems to provide one view of the beneficiary and a reliable network infrastructure,” said Phillips.</p>
<p>Dimension Data has enjoyed a 10-year partnership with Starlight, encompassing a number of commercial and philanthropic activities. Over the last few years, Dimension Data has provided a range of pro-bono services - such as IT strategy, consulting and technical services to Starlight – which have included a comprehensive upgrade of its security infrastructure, and application integration and Web development services.</p>
<p>Jill Weekes, CEO of the Starlight Children’s Foundation said: “Dimension Data’s customer focus and professionalism, the ability to come up with the right solutions and their willingness to always go above and beyond has made our relationship with them a very positive one. Their contribution has been crucial for Starlight in achieving greater efficiencies and improving our IT infrastructure.”</p>
<p>Merle Singer, director of culture and reputation, Dimension Data said the relationship has been a longstanding success because of a strong cultural fit in terms of shared values and Dimension Data’s ability to demonstrate technical excellence.</p>
<p>“While the deal is a commercial arrangement, it is a win-win for both Starlight and Dimension Data whereby services will be delivered at reduced rates to Starlight through a model that works for both organisations,” Singer said.</p>
<p>“Starlight have seen the depth of capabilities within Dimension Data through the range of commercial and pro-bono managed services work we have delivered to them for over 10 years. But we also understand the nature of their organisation, and IT is a critical part of Starlight’s business model. We can reduce Starlight’s costs, provide access to skilled IT resources, offer a strategic partnership on new community initiatives, and open the door to key vendor relationships.”</p>
<p>Dimension Data is a major supporter of Starlight, with ambassadors on their NSW and Victorian advisory boards. Dimension Data is also a founding member of The IT Fund for Kids which benefits both Starlight and Giant Steps (a NSW school for children with autism). The IT Fund for Kids is a national fundraising initiative for seriously ill young people set up by the Starlight Children’s Foundation Australia and leading companies from the IT industry, including Dimension Data, Microsoft, Intel, KPMG, eBay and Howorth Communications.</p>
<p>About Dimension Data
Dimension Data plc (LSE:DDT), a specialist IT services and solution provider, helps clients plan, build, support and manage their IT infrastructures. Dimension Data applies its expertise in networking, security, operating environments, storage and contact centre technologies and its unique skills in consulting, integration and managed services to create customised client solutions.</p>
<p>About the Starlight Children’s Foundation</p>
<p>Since 1988 Starlight has been brightening the lives of seriously ill and hospitalised children by providing positive therapy to distract them from the pain, fear and isolation serious illness brings.
Starlight operates specialist rooms in pediatric hospitals, fully equipped vans to visit regional hospitals, “fun centres” in almost all pediatric wards and programs to provide escape from the stress serious illness brings to children and their families. Starlight relies entirely on the generosity of sponsors, supporters and volunteers to fund their work.</p>
<p>For further information:
Helen Han
Dimension Data
Tel: 02 8249 5684</p>

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