Nintek choosy on warranties

Nintek choosy on warranties

E-tailer onto third provider in five months

WA-based computer parts e-tailer, Nintek, is nursing its nascent self-branded whitebox range through a series of third-party warranty providers as it seeks to find the right repair deal for its interstate buyers.

Nintek director, Brendan Tully, said the company had launched its PC range just prior to Christmas, with an emphasis on promoting the range throughout the Perth region, an area which could be easily serviced from its headquarters.

"We started the range in Perth and pushed it pretty hard because we could do the warranty work," he said. "But for interstate buyers, we had to look at using third-party warranty providers and we're already onto our third."

Nintek PCs run the gamut from home and office machines starting around $600 to gaming machines priced just under $12,000.

Tully declined to name the two providers that hadn't met Nintek's standards. These were made particularly demanding by gaming customers who tended to buy cutting edge hardware and components that were uncommon in the general market.

"At first both of the initial warranty providers were fantastic and some cases were handled well like failed hard drives and reinstalling the operating system," he said. "But we found these services are sometimes quite variable when work is outsourced to a local service agent. Some of these places haven't even seen the kind of over clocked and performance gear we sell."

As finding a provider which could provide the same level of service Australia-wide had been so problematic, Tully was reluctant to name its current partner until it had earned its stripes.

"We're just watching how it goes," he said. "I can't provide any feedback on it yet."

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