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NSC wins $5 million managed telephony deal with NSW Health

NSC wins $5 million managed telephony deal with NSW Health

NSC Enterprise Solutions has landed a five-year, $5 million contract to supply NSW Health Technology with an Avaya managed IP telephony service.

Managing director, Craig Neil, said the key to winning the deal had been comprehensive services.

"They looked at where they can get the best managed services, which is a whole methodology of implementation, support, software and hardware," he said. "They wanted an organisation that had all the skill sets to take care of a very complex environment." Health Technology is a part of the NSW Heath Administration Corporation. Neil said it required sophisticated routing, recording analytics and advanced call centre functionality. NSC will deploy the Avaya solution across the client's five branches in NSW. Each site will contain IP gateways, endpoints and a local spare processor.

The integrator will also provide ongoing maintenance and management of the technology infrastructure and applications platform. It beat NEC, Nortel and Cisco to the deal.

"The client is looked at as the technology group for all the health organisations in the NSW government and were running an internal system," Neil said. "We used Avaya telephony because of their strength in the contact centre. The centralised licensing architecture also includes some switching, routing and power services."

In other news, NSC has internally promoted Brett Parsons to the role of director of managed services and Guy Simons as its operational manager.

Neil said the integrator planned to recruit an additional 25 staff for its managed services business over the next 12 months.

"We are looking for people that have Avaya programming skills and Microsoft speech and analytics skills," he said. "We don't have a lot of managed services business in Canberra but we know that if we invest in that area we are going to see more."


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