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Pioneer dreams up new online repair service

Pioneer dreams up new online repair service

Local assembler expands services to include other vendor brands

Pioneer Computers has made its repair division, Dream Care, more accessible to its dealers with a new website. It has also extended its support for name brand laptops which have fallen out of warranty.

Using www.dreamcare.com.au, Pioneer dealers, selected electronics stores and the holders of government contracts will now be able to schedule laptop repairs.

"We've used a version of the site internally on the intranet for a year now," Pioneer managing director, Jeff Li, said. "Now it's open to thousands of users and government accounts that need repairs."

Each step of the repair process is automatically updated for the customer and accessible using their registered email login. Other information on-hand includes the date the laptop was lodged for repairs, the suspected problem and the repair cost.

The service would repair both Pioneer PCs as well as name brands that had fallen out of warranty, including Toshiba, IBM, Sony and HP, Li said.

The out of warranty work would largely come via customers of OfficeWorks, Harris Technology, Harvey Norman and the Good Guys, he said.

Li was also beginning negotiations with some vendors to provide warranty work as well, but declined to name them at this stage.


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