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VoIP convergence rings up growth in Queensland

VoIP convergence rings up growth in Queensland

A booming Queensland contact centre market and VoIP convergence is paying off for the NSC Group.

The communications integrator and reseller for Avaya, Lucent and Genesys expects to double its national sales by 2006 to $100 million and has increased its staff numbers signifcantly.

Newly appointed Queensland state manager, Malcolm Rowe, said

Avaya had a good foothold in the Sunshine State. He hoped to take Lucent and Genesys to similar heights.

A former manager at Ericsson Communications, Rowe said this would be achieved through providing the highest levels of service.

His five staff (soon to be nine) would be at, or trained up to, platinum levels of expertise.

Brisbane has many small, tourism-related businesses, using call centres to generate custom, Rowe said.

Citibank has its Australian call centre based there and Queensland has a reputation as a low-cost call centre location.

The state government is currently trying to make Brisbane the call centre capital of Australia.

Sydney-based managing director, Craig Neil, said NSC aimed to be a premiere player in VoIP and call centre systems.

Growth was currently running at 35 per cent a year.

NSC has a presence in most states. Nationally, staff numbers in recent months have increased from 70 to 85.


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