Brennan IT has teamed up with Nortel and Cisco to launch its first managed IP telephony solution. The company has also recruited Stephen Sims, as the new product development manager.
General manager of sales and marketing, Matthew Lovegrove, said it decided to go with two hardware providers because he did not believe either had a solution set that adequately covered the whole SMB market in isolation. Brennan targets the 50 - 500 seat space.
"We see this as the first major solution that encompasses all of the elements of our business," he said.
The IP solution would run over its business-grade IP network and could be integrated with a client's CRM system," Lovegrove said. It will be offered on a per user, per month subscription basis.
"We think a multi-tiered offering is an important solution for us and our clients," he said. "We can procure the hardware. The next step is the services element, where we have got the skills to configure and install the hardware required. But to go on and maintain and manage it is where we think there is a good level of differentiation."
Brennan ran a beta test of the solution with eight of its clients including McMahon's Lawyers, Hammond Care and St Joseph's College.
"We have tried it across different industry verticals to make sure we can deliver and support it and get through the teething issues," he said. "We have realised that to be innovative and stay ahead of the market, we need to be constantly developing new service offerings that meet the needs of our SMB clients."
Lovegrove plans to launch a new initiative each quarter. A managed SharePoint intranet solution, disaster recovery and managed hosting and storage are in the pipeline.
Prior to joining Brennan, Sims was contracted to develop and launch Canon's managed services and was the head of marketing programs at MCI International.