Local software developer, Tower Software, has secured what it claims is the first whole-of-government rollout of a single platform enterprise content management (ECM) product by an Australian state or territory.
The deal will see its Trim Context product deployed on more than 10,000 desktops in the Northern Territory over the next 18 months. It encompasses the provision of software licenses as well as maintenance for the next five years, with a three-year optional extension. The deal is valued at more than $10 million.
Tower has brought in a selection of channel partners for fulfillment and support. They are Alphawest, iCognition, Gen-i, The Kaz Group, KnowledgePartners, MicroHelp and CSM Group.
Tower's software has been used by select NT agencies over the past six years and currently has up to 4000 users. Queensland and NT branch manager, Jesse Edwards, said it had previously looked after the territory directly.
"The government wanted the flexibility for agencies to go to different partners," he said. "Each is tasked with getting itself sorted."
Edwards said Tower would suggest 2-3 partners for specific agency rollouts and send out job specifications and timeframes. From there, agencies would choose who they wanted to work with. Partners are also being given the opportunity to decide which areas they want to specialise in.
"Each of our partners has a different speciality - whether it's workflow, business customisation, deployment or change management," he said. In a statement, NT archive service director, Greg Colman, said he expected all staff would ultimately have Trim access on their desktop. The comprehensive rollout would allow agencies to make the most of ECM solutions, ranging from electronic document management to better delivery of government services. The catalyst for boosting its content management capabilities stemmed from the NT's Information Act 2002 and the development of the NT Archive Service in 2003, Colman said.