Dial Before You Dig Selects Datacom for Call Centre and IT Services
- 06 March, 2007 11:28
<p>Disasters can be Averted by Dialling 1100</p>
<p>Sydney, Australia – 5 March 2007 -- Datacom, the largest independent, professional IT services provider in Australasia, announced that they had completed a range of call centre and IT services for Australian Dial Before You Dig Services to host their website and provide an outsourced call centre service for their well respected 1100 number.</p>
<p>Dial Before You Dig (DBYD) is an Australian national not-for-profit organisation comprising a wide range of member companies dedicated to helping builders, developers and home DIYs to locate services and assets buried in the ground before starting work. Members companies include Telstra, most local government authorities, Telcos, utilities, and oil and gas companies.</p>
<p>“Constructors may be held financially responsible by the asset owner should they damage underground pipe or cable networks, so accuracy and timeliness is all,” said DBYD Director Scott Reid. “We needed a professional call centre and hosting service that could cope with the large number of calls and online requests from constructors wanting to know the location of all underground services with the potential to impact their proposed area of operations, and the complex information necessary to pass to clients. We selected Datacom for their outstanding quality and project management qualifications with ITIL and COPC, and for their holistic and flexible approach to the needs of our Contact Centre.</p>
<p>“Datacom submitted a proposal that saw most of our existing call centre people go over to their facility in Melbourne and the team expanded, as well Datacom supplying the hosting for our IT, and creating and managing our web site. It really is a true partnership service they supply. Their experience in managing call centre, help desk and IT infrastructure will ensure the ongoing high level of availability and reliability of our critically important service is maintained.”</p>
<p>Datacom began work on the call centre and hosting project in June of 2006 with the tailored call centre and hosting up and running in October and being fully operational nationally in January of 2007.</p>
<p>“Datacom is delighted with the results we have achieved for the Dial Before You Dig service. Our fully integrated approach to call centre and hosting and design and fitting it to clients needs rather than having them change for us is a real bonus,” said Craig Logan, general manager of Datacom’s contact centre in Melbourne.</p>
<p>How does the Dial Before you Dig service work?</p>
<p>The service takes enquiries from individuals/companies who are proposing to excavate and refers them to member underground asset owners who may have underground plant in the vicinity of the proposed worksite. The asset owners respond either by supplying plans of their underground network along with instructions on how to protect their underground assets during the excavation period or by advising that their plant is not in the vicinity of the proposed worksite. The plans, which are provided free of charge, are supplied within two working days.</p>
<p>The Dial Before You Dig Service can be accessed from anywhere in Australia on 1100. This is a free call. Alternatively enquiries may be faxed, at any time, to the Dial Before You Dig service on 1300 652 077. Enquiries can also be made via www.dialbeforeyoudig.com.au</p>
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<p>Datacom, with over 2000 staff in three countries, has supplied its Systems and Contact Centre solutions to a wide variety of Australasian businesses for over 40 years. Founded in New Zealand in 1965, Datacom Group is 30% owned by New Zealand Post and 70% by staff and directors. Datacom began operations in Australia in 1992 and in Asia in 1994.Datacom is a unique provider of “partial-to-full” spectrum IT support and services including LAN/WAN technical support, data centre hosting including disaster recovery design and operations, consulting and project management, service desk models and IT Procurement.
Datacom promotes a “free-form” services solution that aligns solutions with client business reality.
Datacom is also the industry specialist in; the provision of contact centre solutions to technology companies and other industry segments such as government, sales force and marketing programs, and customisable CRM and telephony delivery across Australasia. For more information visit www.datacom.com.au</p>
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