Mitel gold solutions partner, Anything Telephones, has begun rolling out an IP telephony network for Perth-based labour hire and recruitment firm, Integrated Group.
Anything Telephones designed and will install the Mitel 3300 IP Communications Platform. The value of the deal has not been disclosed.
Integrated has 500 office staff in 48 offices across the country. ICT manager, Michael Disbury, said an IP-based communications model would be a useful addition to the business as it allowed remote system management.
"With all these smaller offices around the country, it's quite costly to support them," he said. "With the Mitel system, we can remotely manage them via the Web. IP telephony has reached the point where, in comparison, the old systems just weren't doing it for us anymore."
Mitel managing director, Gwilym Funnell, said the Integrated implementation across multiple sites was a typical roll-out for the vendor.
"A rip and replace puts a huge burden on the dealer and customer and is also a huge risk, but a migration like Integrated's is a low-risk approach which ensures business continuity," he said.
Disbury said about 20 per cent of Integrated's offices had been moved across to the new network. More would come online as the offices moved locations in the year ahead. About 50 per cent would be online by the end of the year.
Anything Telephones sales manager, Lyndon Croot, said IP-based systems now made up 60-70 per cent of the reseller's sales revenue.
"It was just 18 months ago that I was asked if I wanted to look at Mitel on a Wednesday; I said 'yes' on Thursday and by the following Monday, I had two techs in training," he said. "Within 14 months of active selling, it's grown to be our number one source of revenue."