Dimension Data Learning Solutions (DDLS) has launched a new recruitment program to provide corporates, government agencies and the channel with a way to source qualified staff.
DDLS general manager, Steve Ross, said the SpecIT initiative was a direct response to helping organisations cope with the IT skills shortage.
Under the program, companies will specify their desired skills and required number of employees to DDLS. Ross said it would then go out and source candidates to undertake training and place. Required courses will be provided free of charge, providing the candidate agrees to work for the employer for a minimum of one year. The employer will pay a fee to DDLS for every graduate hired.
Ross said its initial focus was on helpdesk training.
"We were planning to be broad-based, but the most sensitive spot in business at the moment is helpdesk," he said. "But people can choose the market skills they want and we can tailor to that."
Ross said a key focus of DDLS' training was soft skills. The company has realigned its programs into a "balanced approach" model, concentrating on technology, processes and people skills.
Process skills in demand included project management, ITIL, business analysis, security and Price2, he said. On the people side, the focus was on time management, leadership and communication skills.
Ross said the increasing shift towards selective sourcing was a major factor driving soft skill demand. DDLS has recorded triple digit growth in enrolments in its people and processes courses over the past year.
"There's no doubt the market is ITIL sensitive. You can't be blamed if you use best practises," he said. "With the breaking down of projects, we're seeing more people needing project management skills and other business knowledge."
At a broader level, skills also gaining increasing attention include VoIP, unified communications, as well as specific Microsoft skills like CRM, SQL and the new version of Exchange, Ross said.